VitaMinute Support

If your order has not yet arrived, please follow these steps:

1. Check for delivery notices
   – The postman may have left a card if they attempted delivery while you
   were out. Follow the instructions on the card to rearrange delivery.
2. Contact your local mail sorting office – If no card was left, check with your local sorting office to see if they have your package.
3. Delivery timeframe – We ship via Royal Mail 48-hour service, which is usually reliable. However, occasional delays may occur within the Royal Mail network.
4. When to contact us – If your order has not arrived within 10 working days (UK) from the date of your dispatch email, please get in touch, and we will arrange a replacement.

We require at least 4 hours' notice to cancel an order. If you need to cancel, please email us as soon as possible at vitaminute2017@gmail.com so we can process a cancellation or refund.

• If your cancellation request is too late, you will need to initiate a return for a refund.
• Return conditions:
• Refunds will be processed back to the original payment method and the original buyer.

If you're having trouble finding a product:

• Try searching by product name in the search box at the top of our website. As you type, our smart search feature will assist you.
• If you still can’t find what you need, feel free to contact us, and we will be happy to help.

How long your order will take to be delivered depends a little on when you placed it:

• Orders placed before 2 PM (Monday-Friday) are usually dispatched the same day.
• Orders placed after 2 PM, on weekends, or bank holidays will be dispatched on the next working day.
• All UK orders are sent via Royal Mail 48-hour service, meaning you should receive your package within 2-3 working days from the date of dispatch.

Once opened, transfer the product into an airtight, light-resistant container. Store it in a cool, dry place away from heat and direct sunlight.

If your tracking shows "Delivered" but you haven’t received your package, please follow these steps:

1. Wait one more working day – Sometimes, the postal worker scans the item as "delivered" but does not actually deliver it until the next day.
2. Check with your neighbours or household members – Someone may have accepted the package on your behalf.
3. Contact your local sorting office
   – If you still can’t locate the parcel, check with your local Royal Mail sorting office to see if they have additional information.