Refund policy

VitaMinute Online Shop Return Policy

We want you to be completely satisfied with your purchase. If you are not, please refer to the following return policy to understand your options for returning items.

1. Returns Eligibility

• Items must be returned within 30 days of the purchase date.
• The product must be unopened, unused, and in its original packaging.
• Returns are only applicable to products purchased directly from the VitaMinute online shop.

2. Non-Returnable Items

• Opened, used, or partially consumed products.
• Products marked as "final sale" or "non-returnable" on the product page.
• Products purchased through third-party retailers or distributors.

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective items).
• We recommend using a trackable shipping method to ensure your return is received safely.

4. Refunds

• Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
• Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

• We do not currently offer direct exchanges. If you would like a different product, please return the original item and place a new order.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with a photo of the damaged item and your order details. We will arrange a replacement or refund at no additional cost to you.

For further assistance, feel free to contact our Customer Service team.

Thank you for choosing VitaMinute!